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Continue ShoppingRefund Policy
Refund Policy
Last updated: July 1, 2026
At Agatya Organics, we want every customer to receive fresh, carefully packed organic tea products. This Refund Policy explains when refunds, replacements, or store credits may be available.
At Agatya Organics, we want every customer to receive fresh, carefully packed organic tea products. This Refund Policy explains when refunds, replacements, or store credits may be available.
Eligibility for Refunds or Replacements
A refund or replacement may be considered if you receive a damaged product, a wrong item, an expired product, a missing item from the order, or a product with a genuine quality issue. Because tea is a consumable product, opened or used packs are generally not eligible for return unless the issue relates to product quality or damage.
Reporting an Issue
Please contact us through the contact details shown on this website as soon as possible after delivery. Include your order number, product name, delivery date, and clear photos or videos of the package and product issue so our team can review the request.
Non-Refundable Cases
Refunds may not be available for products damaged after delivery, products opened or consumed without a verified quality issue, incorrect address details provided by the customer, refusal to accept delivery without a valid reason, or requests made after the reasonable review period for the order.
Refund Method and Timeline
Approved refunds are normally processed to the original payment method where possible. Depending on the payment provider or bank, the refunded amount may take several business days to reflect in your account. Shipping charges, cash-handling fees, or other service charges may be non-refundable unless the issue was caused by Agatya Organics.
Replacement Option
Where suitable, Agatya Organics may offer a replacement of the same product or another available organic tea product of similar value. Replacement availability depends on stock and delivery serviceability.
Contact Us
For refund-related support, please contact Agatya Organics through the contact information provided on this website.